Shopping Helper:
Store Policies:
Complete Satisfaction
We are not satisfied unless you are! If for any reason you are not pleased with your items, simply return the order within 30 days for a complete refund, credit, or exchange. Shipping and Handling charged are not refundable. Merchandise must arrive back to us in it's original undamaged condition. Please use the original shipping box and packing material to return an item. Before returning an item or if you have questions please contact our service representative at 1-888-635-5001 or through our e-mail address: customerservice@35bell.com
Damaged Merchandise
If your purchase is damaged in shipping, save the box and packing content and contact 35th and Bell immediately at 1-888-635-5001. Please be ready to supply your name, order #, description of product's damage and condition of the box it came in so we can make a claim to the Shipping Company. We will get back to you with instructions ASAP. The shipping box must be retained in order to make a claim, otherwise we can not be responsible for replacing the item.
Shipping Information:
We offer only the best in shipping reliability and service on all products through UPS Standard Ground Service. Handling and shipping charges are calculated at time of order. Some destinations will require additional shipping charge over and above what is shown on the site, customer will be notified prior to shipping. Other shipping options are available upon request, additional charge may be incurred. Free shipping is available on items over $350.00 before tax, shipping or handling are added. Free shipping is not available on "sale" items or wholesale purchases.
Order Tracking Numbers
If available, the shipment tracking # will be sent to the customer via email. The customer may then follow the progress of the shipment by going to http://www.ups.com or calling 1-800-742-5877. UPS does not deliver to P.O. Boxes.
Using the shopping basket:
To add an item: from a product page, select a quantity or check the checkbox for the item(s) you wish to purchase and click the "Order" button.
To review an item from the basket: click on the product description.
To change a quantity in the basket: change the number in the "Qty" field and click the "Update" button. The shopping basket page will reload with the new quantity.
To remove an item: enter "0" in the item "Qty." field and click the "Update" button. The shopping basket page will reload with the item removed.
To continue to the secure order form click the "Check Out" button at the bottom of the basket page.
Should you have any further questions or comments about shopping, please direct them to the administrator of this online store.
Completing The Form:
Fill in all of the blanks: if you skip information, you will be prompted to complete the the missing information before you can continue.
To continue to the next page click the "Continue" button at the bottom of the form.
Should you have any further questions or comments about shopping, please direct them to the administrator of this online store.
Providing Additional Information:
Choose a shipping method: there may be one or several shipping options available. We will contact you with the shipping charges in a timely manner- usually the same day.
Choose a payment method: Visa, Discover, American Express and Mastercard are accepted. Choose the one that best suits your needs.
Enter a coupon code: if there is an option available for a coupon code and you have a valid coupon, enter the coupon code to receive your discount.
Enter comments: If there are special instructions concerning purchase, enter here.
How did you find our site: Please let us know how to came accross our site.
Gift message: If purchase is a gift, we would be happy to put a card with your personal message in the shipment.
Click "calculate totals": to continue on to the order summary.
Should you have any further questions or comments about shopping, please direct them to the administrator of this online store.
Providing Payment Information:
If you're using a credit card: include all credit information at the top of the Order page then click the "Confirm Order" button at the bottom of the receipt page. If you enter invalid credit card information, you will be prompted to correct the invalid information before you can continue.
About credit card verification systems: This site uses an online verification system to authorize credit card payments. Online verification systems process payments in the background by connecting to your bank. As a shopper, you don't need to do anything for this to work because it's completely automatic. For more information about online verification systems, contact a merchant account rep at your bank.
Should you have any further questions or comments about shopping, please direct them to the administrator of this online store.
Contact Information:
35th and Bell Corp.
2233-39 West 35th St., Chicago, IL 60609
Phone 1-888-635-5001 Fax 773-523-5205
email customerservice@35bell.com
Return to Home Page